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Code of Conduct.

Code of Conduct

ISCM Foundation is an organisation of trust – it provides a framework where people find capital to create and support business.  The importance of  trust is underscored in our Code of Conduct, an agreed set of values and behaviours that are applied in our daily conduct of business.

Guidelines on Conduct of Ethical Business

Preamble

The shared values and behaviours are key determinants for providing business services. ISCM Foundation maintains control instruments, using technology, legal instruments just to mention a few, in order to prevent and manage misconduct of trust.

ISCM Foundation thrives on prosperity of economies, social balance and peace. It builds its wellness by servicing all stakeholders and community members in a holistic manner, while showing consideration for applicable priorities.

We remain in constant dialogue with stakeholders, reflecting on their effects on society and creating prosperity.

General Principles

Value # 1:
Embracing stakeholders’ growth with an economic effect on contributions to the greater society.

•Profitable business is ultimately core to welfare creation. The aim is to share balanced growth amongst investors and the community.

Value #2:
Practising business fairness with an active adherence to a code of conduct, representing applied business moral.

•Practising fairness with rules of reasonability ensures mutual beneficial business treatment, when within the boundaries of goodness and righteousness.

Value #3:
Underlining business ethics by enacting sincerity and openness.

•Sincerity, integrity and truthfulness are a reflection on a consciously driven act of ethical behaviour, stemming from a deep belief and value system.

Value #4:
Enclosing human dignity in all business dealings.

•Understanding the effect of dealings on human society and considering subsequently the potentially destructive impact on individual rights with alternative business activities.

Value #5:
Maintaining respect for the environment.

•Nourishing and acting responsible, when affecting environmental resources for future wellness.

Stakeholder Principles

Customers
It is understood that customers, who are acquiring our counselling services will expect service performances from the business as projected and presented by authorised channels. It is their trust in our ability to achieve outputs that display correctness of services, care in wealth creation and constructiveness when managing strategic shortfalls of customers in a trustful manner.

It is the very being of trust that is centred in counselling activities. The source of this trust stems from faith in reliability and exercised integrity, which represents fair treatment as understood by the parties involved from the outset, while consensus driven agreements formulates and fortified the engagement of doing business together.

The customer articulates its expectation of services by:

  • • Confidential treatment of all matters; (integrity)
  • • Professional and respectful behaviour; (dignity)
  • • Acting in the customer interest; (honesty)
  • • Guiding customers with available products and services (truthfulness).

Employees

Any employee seeks self-respect by being appraised as talented person that contributes to meeting customers’ requirements and articulates his/her expectation by:

  • • Confidential treatment of all matters; (integrity)
  • • Professional and respectful behaviour; (dignity)
  • • Acting in the customer’s and stakeholders’ interest; (honesty)
  • • Guiding customers with available products and services (truthfulness).
  • • Obtaining appropriate and relevant development opportunities; (self-initiative).

Investors/Management

Investors and management share a common goal, namely being financially rewarded for positive business performance. It is the investors’ faith/trust in management to lead towards wealth creation for which part the investor wishes to receive financial gratification. We believe in honouring the trust of our investors that is placed in us. We therefore have a responsibility:

  • •Confidential treatment of all matters; (integrity)
  • •Professional and respectful behaviour; (dignity)
  • •Acting in the markets’ interest; (honesty)
  • •Guiding markets with available products and services (truthfulness).
  • •Discovering appropriate and relevant development opportunities for all stakeholders of the business (sincerity).
  • •Providing competency-based service levels to maintain customer services and market competitiveness (reliability/fairness)

Suppliers

Considering suppliers as part of the value chain to provide business to customers, it is vital for suppliers to articulate their support by:

  • •Confidential treatment of all matters; (integrity)
  • •Professional and respectful behaviour; (dignity)
  • •Acting in the business’ interest (honesty)
  • •Guiding the business with available products and services (truthfulness).

Communities

Whole economic business design recognises social responsibilities for communities, improving their ability to participate in the wealth creation business:

  • •Committing to the improvement of financial independency; (integrity)
  • •Providing professional and respectful behaviour; (dignity)
  • •Acting in the business’ interest (honesty)
  • •Guiding the business with available products and services (truthfulness).

Competitors

Conducting business with fairness and ultimately respecting customer’s choice are the significant sales-based value drivers that will differentiate attraction and retention from undercutting and over-promising behaviours:

  • Applying visible consistency in pricing policy; (integrity)
  • Accepting customers’ choice; (dignity)
  • Providing transparent costing rationales; (honesty)
  • Reflect on competencies; (truthfulness).